Privacy Policy

Last Updated: January 1, 2025

This Privacy Policy describes how El Paso Roofing Co ("we," "us," or "our") collects, uses, and protects information you provide when you visit our website at elpasoroofingco.com or contact us through any of our forms, by phone, or by text message.

Information We Collect

When you submit a form on our website or contact us, we may collect the following types of information:

• Full name
• Phone number (including mobile phone number for SMS purposes)
• Email address
• Physical address or service location
• Description of roofing project or needs
• Insurance company name (if applicable)

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time of visit. This information is used to improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or service request
• To schedule and complete roof inspections and estimates
• To contact you about your roofing project by phone, email, or text message
• To send appointment reminders and follow-up communications
• To provide information about our services, promotions, and offers (where you have consented)
• To improve our website and customer communications

SMS / Text Message Communications

Text messages we may send include:

• Appointment confirmations and reminders
• Updates on your roofing project or estimate
• Responses to your service inquiries

Message frequency varies. Standard message and data rates from your mobile carrier may apply. To stop receiving text messages, reply STOP at any time. For help, reply HELP or call us at (915) 691-2723.

Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We do not share your information with marketing companies or data brokers.

We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website or communications (subject to confidentiality agreements)
• When required by law, court order, or regulatory authority
• To protect the rights, safety, or property of El Paso Roofing Co or others

Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected or as required by law. Customer records related to completed projects are retained for a reasonable period in accordance with Texas business regulations.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to protect your own information and to contact us immediately if you suspect any unauthorized use of your data.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Withdraw SMS consent by replying STOP

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser settings. Disabling cookies may affect certain website features.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: